Just like last year, most of our team is going away for a short holiday vacation due to Diwali celebrations, a very important holiday in India. The team would like to take this opportunity to say Happy Diwali to all of you! Most of Templatic staff will be away from Wednesday, October 22nd until Sunday, October 26th. Expect limited support during this time (scroll down for more info), especially in terms of theme updates. However, to kickoff Diwali we prepared a sweet “Buy 1, Get 1 Free” deal. Buy 1, Get 1 FREE During Diwali you’ll get a bonus product for every purchase you make at Templatic.com! This offer is valid for all products accept Club membership. Instead, those looking to grab the Club can choose a free Directory add-on while purchasing the membership. To grab the “Buy 1, Get 1 Free” deal just click on “Add to cart” for the product you want and open the cart. A special dropdown menu will appear inside the cart offer allowing you to specify which bonus product you want. You’re allowed to combine themes and plugins. In other words, if you’re checking out with Directory, feel free to choose any of the available add-ons as the bonus product. Support during Diwali Even though most of Templatic will be offline during Diwali, there will be a few of us still online. Motaz, Luka and myself will continue to provide support in Helpdesk and forums just as we did so far, it’s just that you’ll wait longer for a reply. To help reduce the number of support tickets during this time please follow these guidelines: Search both the docs and forums before posting a new thread/ticket. Don’t post the same query in both the forums and Helpdesk. If you need to provide wp-admin/FTP details with your problem post it in Helpdesk, otherwise use forums. Avoid posting customization-related questions. We really won’t have time to answer those. When reporting a problem include your site URL, a screenshot or both (ideal scenario) – it helps cut down on the number of replies necessary to resolve the issue. Try deactivating all plugins and see if it solves the problem. It really helps sometimes :) We have some awesome things planned once we come back from vacation, all rejuvenated and charged up (cough Directory 2 cough). Till then, Happy Diwali everyone!
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